Revenue Analyst (Hospitality)

As a Revenue Analyst at Kindness of Strangers, you will play a crucial role in optimising revenue and driving the financial success of our hospitality operations in our properties - LOKL Coffee, KLoe Hotel & the upcoming Market House Hotel.

This full-time position requires strategic thinking, strong analytical skills, and a keen understanding of market dynamics to ensure we maximise our profitability. You will be part of a dynamic team dedicated to the continuous improvement of our revenue management practices.

What you'll be doing

• Analyse market trends and competitor performance to improve key performance indicators (KPIs) such as RevPAR (Revenue per Available Room), ADR (Average Daily Rate), and occupancy rates.
• Liaise with distribution channels, including online travel agencies (OTAs) and direct booking platforms.
• Recommend Revenue Strategies based on historical data and future forecast.
• Prepare and present regular revenue reports and forecasts to the team and collaborate with sales, marketing, and operations teams to align revenue strategies with overall business goals.

• Develop, Implement and Maintain Revenue strategies across multiple hotels to the target market and positioning of the hotel
• Use data-driven insights and trends in active adjustments of revenue strategies for multiple hotels.
• Facilitate regular communication marketing and hotels to ensure a cohesive revenue strategy.
• Produce forecasts based on actual and market demand.

• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
• Managing rates across multiple hotels
• Optimise room rates on direct bookings and OTAs
• Adjust rates for different markets, seasons and days
• Ensure optimal use of revenue tools and promotion to maximise revenue.

• Prepare Weekly and Monthly Revenue Reports updates
• Quarterly property performance reviews on strategy, pricing and action
• Benchmark actual to projection (budget) including revenue, best selling item, nationality and etc
• Maintain accuracy of information reporting tools
• Monitor and analyze market trends, competitor performance, and economic indicators to adjust pricing and inventory strategies.

• Setup meetings with OTAs and Partners
• Ensure information on website, social media, OTAs or any articles are accurate & up to date.
• System settings such as rate plan integration & setup in PMS, POS, Channel Manager and OTAs platform.

• To oversee Kindness of Strangers' Loyalty program
• Work with Marketing Department in implementation of Ideas on promotion Kindness of Strangers' Loyalty program.

Requirements:

• This is an independent position with the expected role of a one-man department. The expectations include to make calculated decisions and advices to the Management.
• Proficiency in hotel revenue management systems and tools, and strong command of Excel/Google Sheets.
• Knowledge of data analysis software is a plus.
• Experience in hotel technology: PMS, Channel Manager & OTAs, Extranets.
• Familiarity in hotel revenue management processes and strategies.
• Ability to use google looker studio is a plus.
• Independent. Self Starter Analytical Mindset, with data driven decision making skills.
• Proficiency in English.

Work location: you'll be moving around between a few hot spots in the heart of KL, literally :)