Senior Executive / Executive, eCommerce (Mandarin Speaker)

Summary

A Senior Ecommerce Executive / Executive typically manages and executes e-commerce strategies, drives online sales, and optimizes the customer experience across various platforms. This role often involves key account management, campaign development, sales analysis, and team leadership.

Key Responsibilities:

• E-commerce Strategy & Planning:
• Develop and implement e-commerce strategies to achieve sales targets and improve online presence.
• Plan and execute promotional campaigns across different e-commerce platforms.
• Analyze sales data, market trends, and customer behavior to identify opportunities for growth.
• Develop quarterly sales forecasts and budgets.
• Platform Management & Optimization:
• Manage and optimize online stores, including product listings, website content, and user experience.
• Oversee the creation of product images and compelling product descriptions.
• Ensure smooth website functionality and a seamless customer journey.
• Sales & Marketing:
• Drive online sales through effective marketing campaigns and promotions.
• Manage key accounts and build strong relationships with e-commerce partners.
• Collaborate with marketing teams to improve brand visibility and customer engagement.
• Team Leadership & Collaboration:
• Lead and mentor a team of e-commerce professionals.
• Collaborate with cross-functional teams, including marketing, product development, and customer service.
• Performance Measurement & Reporting:
• Track and analyze key performance indicators (KPIs) to measure the success of e-commerce initiatives.
• Prepare reports on sales performance, campaign effectiveness, and other relevant metrics.
• Inventory Management & Operations:
• Oversee inventory levels and ensure product availability.
• Coordinate with suppliers for restocking and logistics.
• Ensure smooth order fulfillment and efficient customer service operations.

Job Requirements:

• Degree in eCommerce/Marketing/related fields
• Strong understanding of e-commerce platforms, including Shopee, Lazada, and company websites.
• Proven experience in developing and implementing e-commerce strategies.
• Excellent analytical and problem-solving skills.
• Strong communication, interpersonal, and teamwork abilities.
• Proficiency in data analysis and reporting.
• Experience with digital marketing, including SEO, SEM, and social media marketing.
• Knowledge of inventory management and logistics.
• Leadership and team management experience.