Internship Customer Service Mandarin (Full-time/On-site) Specialist
Daythree Ampang Jaya Internship
We are currently hiring for a Customer Service Executive to join our growing team. This role is responsible for handling customer inquiries, resolving issues, and ensuring a smooth and positive customer experience through multiple communication channels.This is a full-time and on-site job, instead of Internship placement.
我们正在招聘客服专员，加入不断发展的团队。该职位主要负责处理客户咨询、解决问题，并通过多种沟通渠道确保良好的客户体验。这是一份全职线下办公的工作，不是实习岗位。
KEY RESPONSIBILITIES- Handle customer inquiries via email and live chat
- Respond to customer requests in a timely and professional manner
- Resolve customer issues and escalate when necessary -Slight outbound calls
- Maintain accurate records of customer interactions
- Work closely with internal teams to ensure service quality
- 通过邮件、线上聊天及电话处理客户咨询
- 及时且专业地回复客户需求
- 处理客户问题并在必要时进行升级汇报 -少量外呼电话
- 记录并维护客户沟通信息
- 与内部团队合作，确保服务质量
- Minimum SPM / UEC / equivalent qualification
- Able to communicate in English and Mandarin
- Nexperience required, training will be provided
- Good communication and interpersonal skills
- Responsible, patient, and willing to learn
-Able to work in a fast-paced environment
职位要求- 最低SPM / UEC / 同等学历
- 能够使用中英文沟通,
- 无需经验，公司提供培训
- 具备良好的沟通与人际交往能力
- 有责任感、耐心并愿意学习
- 能适应快节奏工作环境
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