Customer Solutions Engineer (Materials Science) New

You will play a key role in translating customer requirements into actionable engineering solutions, ensuring high-quality outcomes and building strong, long-term relationships. As a vital link between customers, sales, engineering, and operations, you will help bring the voice of the customer into the organization while contributing to business growth and continuous innovation.

• Collaborate directly with customers and cross-functional teams (product management, R&D, and market leaders) to identify needs and develop tailored product and process solutions, including defining critical-to-quality (CTQ) attributes.
• Build and maintain strong relationships with key customer stakeholders and industry contacts through proactive engagement and frequent on-site support.
• Provide hands-on engineering support to diagnose and resolve design challenges, identify optimization opportunities, and improve product performance.
• Contribute to market insights, product strategy, and roadmap development, supporting execution of strategic initiatives.
• Serve as the technical interface between customers and internal teams, ensuring accurate communication of requirements for engineering, manufacturing, and quality.
• Manage and monitor technical quality issues, coordinating with internal quality teams to implement corrective actions through to resolution.
• Represent the organization at customer sites, industry events, and trade shows to strengthen brand presence and technical credibility.
• Handle multiple projects simultaneously while maintaining high attention to detail and meeting deadlines.

• Bachelor’s degree in Materials Engineering, Metallurgy, or a related technical discipline.
• Minimum 5 years of experience in a customer-facing technical role, ideally supporting sales and driving revenue growth.
• Demonstrated ability to collaborate with commercial teams to identify opportunities, expand accounts, and achieve business targets.
• Strong technical knowledge of materials science and manufacturing processes; experience in PVD and CVD technologies is highly desirable.
• Prior exposure to the semiconductor industry is an advantage.
• Solid background in materials engineering/metallurgy with strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to engage effectively at all levels internally and externally.
• Proactive, outgoing, and relationship-driven personality with a passion for customer engagement.
• Ability to work cross-functionally across engineering, sales, operations, and quality teams in a global environment.
• Willingness to travel extensively (approximately 50–75%) to support customer needs.
• Self-motivated, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

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