On-site Guest Support & Admin Assistant (Hospitality / Short-Stay / Airbnb Operations)

apartmentPerfect Pinnacles Sdn Bhd placeKuala Lumpur scheduleFull-time calendar_month 
Guest Support
  • Handle check-in & check-out coordination (future concierge setup)
  • Manage guest communication across OTA platforms (Airbnb, Booking.com, etc.)
  • Assist with luggage storage and on-site guest support
  • Collect cash payments and security deposits
  • Handle damage claims (e.g. submit via Airbnb)
  • Manage access card issues (lost cards, replacements, police report coordination)
  • Update guest communication templates & automated messages
  • Maintain and update building/unit information records
Admin Coordination
  • Record and track unit defects via system/app
  • Coordinate with Management Office (MO) and update project PIC
  • Handle email correspondence and follow-ups
  • Manage invoicing, purchase tracking, and receipts documentation
  • Label and organize keys and access cards
  • Conduct inventory checks after unit handover
Why Join Us
  • Fast-growing hospitality & homestay management company
  • Exposure to Airbnb & short-term rental operations
  • Hands-on experience in property management & project coordination
  • Career growth into operations, project management, or hospitality leadership
  • Diploma / Degree in Hospitality, Business, or related field
  • Fresh graduates are welcome (training provided!)
  • Good communication skills (English required, Bahasa Malaysia and Mandarin is a plus)
  • Comfortable using WhatsApp, Google Sheets, and booking platforms
  • Responsible, responsive, and detail-oriented
  • Able to work weekends / public holidays (Compulsory)
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Administrative Assistant

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