Mandarin Customer Service Executive (Fresh Graduate Welcome)
Agensi Pekerjaan TalentConsult Sdn Bhd Kuala Lumpur Full-time
Background on the role:
We are hiringMandarin-speakingCustomer Service Representatives to support customersvia live chat, phone calls, and email. You will assist customers with enquiries, provide professional solutions, and ensure a positive customer experience. If you are fluent in Mandarin and English, enjoy communicating with people, and have a passion for helping others, we'd love to hear from you.
- Full training provided
- International working environment
- Career growth opportunities
- Valuable customer service experience
Join us and take the next step in your career today!
Requirements：- Possess a valid SPM / UEC / IGCSE certificate
- Proficient in Mandarin and English (spoken and written)
- Diploma or Degree holders are encouraged to apply
- Strong verbal and written communication skills
- Active listening and questioning skills with the ability to identify and fulfill customer needs
- Willing to work on rotational shifts, including night shifts (company provides proper scheduling, night shift allowance, and additional rest arrangements)
- Minimum of 6 months’ experience in customer service / call center (BPO) is an added advantage
- 9 working hours per day (including 1-hour break)
- 2 days off per week (must be able to work on rotational shifts, including night shifts)
- Work locations: Cheras, Kuala Lumpur, Cyberjaya, Subang Jaya, Petaling Jaya、Ampang (all accessible by public transport)
- Basic salary + KPI incentives + other allowances
- Final package will depend on interview performance (based on language ability, work experience, and education level)
- Handle inbound and outbound inquiries via phone, email, and live chat
- Conduct outbound calls to resolve more complex or dynamic customer issues
- Deliver high-quality service to reduce repeat contacts and escalations
- Provide feedback on processes, systems, and services to improve workflow and customer experience
- Strictly adhere to privacy, security, and compliance requirements
- Annual Leave
- Medical and Hospitalisation Leave
- SOCSO
- EPF
- Medical Insurance
- Training Provided
- Allowance Provided
- Overtime Pay
- 5 Working Days
- EIS
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