Retail Call Center Representative / Customer Service

Job description

ALLU, the leading buying institution of Preloved Luxury Goods from Japan is expanding its business in Malaysia, looking for Retail Call Center / Customer Service candidates with below requirements:

Role Description:

This is a full-time Retail Call Center / Customer Service role at ALLU Malaysia located in Kuala Lumpur. The role involves handling customer support, communication with clients, providing customer service, and managing contact center activities.

Responsibilities:

• Respond promptly to all incoming inquiries through social media (Instagram and Facebook), instant messenger (WhatsApp, Zalo), Email, phone calls, website, and other forms of incoming inquiries
• Respond and clarify customer comments in public domain
• Do the classification for transactional and non-transactional inquiry
• Distribute all transactional inquiries to Concierges and team in order to follow up further with the customer and working closely with Concierges for closing the transactions
• Close loop communication on all the non-transactional inquires and give feedback on how to convert the non-transactional inquiries into transactional inquiries
• Maintain and update daily report
• Actively reach customer to inform any running CRM program

Qualifications:

• Minimum SPM/Diploma, or Degree will be advantageous
• Excellent personality with good communication & coordination skills
• Good customer handling and maintain customer engagement through CRM program
• Minimum of 1 year working experience in the same field
• Able to work with word processing and spreadsheet software
• Proficiency in English is a must for work coordination with overseas team members
• Full time working in office from Monday to Friday and able to do shift on weekend/public holiday