Sales Operations Executive

The ideal candidate is highly organized, analytical, and capable of working closely with sales, marketing, finance, and operations teams.

Key Responsibilities

• Provide administrative and operational support to the Offline Sales Team.
• Maintain accurate customer, retailer, distributor, and sales records in CRM and internal systems.
• Coordinate sales documentation including quotations, contracts, onboarding documents, and agreements.
• Monitor and track sales orders, deliveries, and customer requirements to ensure smooth execution.

• Prepare daily, weekly, and monthly sales reports and dashboards.
• Analyze sales performance, trends, and KPIs to support management decision-making.
• Monitor sales targets, achievements, and incentive calculations.
• Ensure sales data accuracy and consistency across all reporting platforms.

• Identify opportunities to improve sales workflows and operational efficiency.
• Develop and maintain standard operating procedures (SOPs) for sales processes.
• Support implementation of sales tools, CRM systems, and automation initiatives.
• Coordinate with internal departments to resolve operational issues affecting sales performance.

Requirements

• Diploma or bachelor's degree in business administration, Sales, Marketing, Operations Management, or related field.

• 1–3 years of experience in Sales Operations, Sales Administration, Business Operations, or related roles.
• Experience supporting offline sales, retail, FMCG, distribution, or B2B sales environments is an advantage.

• Strong analytical and reporting skills.
• Proficient in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, reporting).
• Excellent organizational and multitasking abilities.
• Strong communication and stakeholder management skills.
• Detail-oriented with high accuracy in data handling.
• Ability to work independently and in a fast-paced environment.
• Problem-solving mindset with a continuous improvement approach.

• Experience with sales performance analysis and dashboard reporting.
• Knowledge of retail, distribution, or channel sales operations.

• Accuracy and timeliness of sales reports.
• Sales team support satisfaction.
• Process improvement initiatives implemented.

• Opportunity to contribute to a fast-growing lifestyle and consumer brand.
• Collaborative and entrepreneurial working environment.
• Career growth opportunities within sales and business operations.
• Exposure to retail, partnerships, and nationwide offline sales channels.
• EPF
• SOCSO
• EIS
• Annual Leave