Internship Customer Service Intern

We are looking for a friendly and responsible Customer Service Intern to support our daily enquiries, candidate communication, walk-in handling, and follow-up work.

This role is suitable for students who enjoy speaking to people, are comfortable using WhatsApp and phone calls, and are willing to learn how to handle different types of candidates, workers, clients, and visitors.

Training will be provided.

• Handle incoming enquiries through WhatsApp, phone calls, email, social media, and walk-ins.
• Respond to enquiries politely, clearly, and professionally.
• Assist with basic candidate screening, registration, appointment arrangement, and follow-ups.
• Liaise with candidates, workers, clients, employers, and visitors when required.
• Assist with interview arrangements, briefing sessions, and simple coordination work.
• Follow up on pending documents, missing information, attendance, and next steps.
• Update basic records, forms, and trackers accurately.
• Support customer service, communication, and operational tasks as assigned.
• Currently pursuing or recently completed SPM, Diploma, or Degree in any field.
• Students looking for internship placement are welcome to apply.
• Able to communicate in English and Bahasa Malaysia.
• Mandarin or other language ability will be an added advantage.
• Comfortable communicating through WhatsApp, phone calls, and face-to-face.
• Friendly, patient, responsible, and willing to learn.
• Basic computer skills, including email, Google Drive, Microsoft Word, and Excel.
• Able to follow instructions and complete tasks properly.

• Friendly and approachable.
• Good communication skills.
• Patient when handling questions and follow-ups.
• Organised and responsive.
• Comfortable dealing with different types of people.
• Willing to learn and support the team.

• Training and guidance will be provided.
• Gain hands-on experience in customer service, communication, and people coordination.
• Suitable for students who want practical experience in a fast-paced office environment.
• Opportunity to interact with different candidates, workers, clients, and employers.