Technical Support Specialist

apartmentSuperb Access Solutions Sdn Bhd placeShah Alam scheduleFull-time calendar_month 
Perform routine maintenance and repair on various power and non-power access equipment (e.g., scissor lifts, boom lifts, forklifts).
  • Diagnose and troubleshoot mechanical, electrical, and hydraulic issues with equipment, identifying root causes of problems.
  • Conduct pre-delivery inspections and post-rental checks to ensure equipment is in optimal working condition.
  • Maintain accurate records of all maintenance and repair activities, including parts used and time spent.
  • Adhere to all safety regulations and company policies during maintenance and repair operations.
  • Assist senior technicians with more complex repair tasks and learn new maintenance procedures.
  • Communicate effectively with the operations team and customers regarding equipment status and repair timelines.
  • Possess basic knowledge of electrical systems and be able to perform simple electrical repairs.
  • Ability to read and interpret technical manuals and schematics.
  • Must be fluent in Mandarin (spoken and written) to liaise with specific stakeholders or interpret technical documentation.
  • Willingness to undergo training and develop expertise in the maintenance of specialized access equipment.
  • Perform routine maintenance and repair on various access equipment, including scissor lifts, boom lifts, and aerial work platforms, ensuring optimal functionality and safety.
  • Diagnose and troubleshoot mechanical, electrical, and hydraulic issues on equipment, utilizing technical expertise and diagnostic tools to identify root causes.
  • Conduct pre-delivery inspections and post-rental checks to ensure all equipment meets quality standards and client requirements.
  • Respond to service calls and provide on-site technical support and repair services to customers, effectively resolving issues to minimize downtime.
  • Maintain accurate records of all maintenance, repair activities, and parts used, ensuring comprehensive documentation for service history and inventory management.
  • Adhere to all safety regulations and company procedures during maintenance and repair operations, promoting a safe working environment.
  • Collaborate with the sales and rental teams to provide technical advice and support, ensuring customer satisfaction and efficient equipment turnover.
  • Assist in the inventory management of spare parts and consumables, ensuring adequate stock levels for timely repairs and maintenance.
  • EPF
  • SOCSO
  • Annual Leave
  • Medical Leave
  • Health Insurance
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