Assistant Manager
Mygrocer Sdn Bhd Ampang Jaya Full-time
Proven experience as an Assistant Manager or in a similar retail leadership role, with a minimum of 3-5 years of relevant experience.
- A Diploma qualification is required, demonstrating a foundational understanding of business or retail principles.
- Strong understanding of retail management principles, including sales operations, inventory management, and loss prevention strategies.
- Excellent customer service skills with a passion for creating positive shopping experiences and resolving customer issues effectively.
- Demonstrated ability in team leadership, including motivating staff, delegating tasks, and fostering a collaborative work environment.
- Proficiency in merchandising techniques to optimize product placement, visual appeal, and sales performance.
- Ability to manage daily sales operations, including cash handling, transaction processing, and end-of-day reporting.
- Familiarity with inventory management systems and processes to ensure stock accuracy, minimize shrinkage, and manage stock levels.
- Strong communication skills in both English and Bahasa Malaysia to effectively interact with a diverse customer base and team members.
- Assist the Store Manager in overseeing daily operations, ensuring smooth execution of all retail and merchandising activities.
- Lead and motivate a team employees, fostering a positive work environment and providing guidance on customer service standards and sales techniques.
- Manage inventory effectively, including stock control, ordering, and receiving, to minimize stockouts and reduce shrinkage.
- Implement and maintain merchandising standards to ensure product presentation is appealing and drives sales.
- Handle customer inquiries, complaints, and returns with professionalism and efficiency, aiming for high customer satisfaction.
- Support the Store Manager in achieving sales targets through effective sales strategies and operational oversight.
- Contribute to loss prevention efforts by adhering to and enforcing company policies and procedures.
- Ensure compliance with all health and safety regulations within the store premises.
- Assist in staff training and development, helping team members enhance their skills in retail management, customer service, and product knowledge.
- Monitor sales performance and operational efficiency, providing feedback and suggestions for improvement to the Store Manager.
- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance
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